FAQ

You can book online directly through the  website by entering your pickup and drop-off locations, date, time, number of passengers, and suitcases. Alternatively, you can book by phone at +81 80-9021-0039, via WhatsApp, Viber, or by email at . The operator hours are 08:00 – 20:00 JST.

Tokyo.Taxi provides transfer services to and from Narita International Airport (NRT), Haneda Airport (HND), and Chubu Centrair International Airport (NGO). You can also request a meet-and-greet service—your driver will be waiting for you in the arrivals hall with a sign with your name.

Fares from Narita Airport (NRT) to central Tokyo start at ¥19,900 for a standard economy vehicle, ¥21,900 for a Toyota Alphard minivan, and ¥26,900 for a Toyota Hiace large van. Prices are quoted at the time of booking and include standard charges. Use the online booking form to get an exact fare for your specific route.

Yes. All Tokyo.Taxi drivers and operators are English-speaking, so international travellers can communicate easily. Drivers are also knowledgeable about Tokyo’s landmarks, neighbourhoods, and best routes, and are happy to share recommendations for dining, sightseeing, or shopping.

The fleet ranges from economy sedans to premium vehicles:

• Standard taxi — e.g. Toyota Crown, up to 3 passengers and 3 suitcases.
• Minivan — Toyota Alphard, up to 5–6 passengers with luggage.
• Large van — Toyota Hiace, up to 9–12 passengers.

Yes. The Toyota Hiace large van accommodates up to 9–12 passengers with ample luggage space, making it ideal for families, tour groups, or corporate travel. For even larger parties, multiple vehicles can be arranged — just mention your group size when booking.

Tokyo.Taxi accepts PayPal and credit card payments through a secure online payment gateway. Some trips may require prepayment, and the operator will inform you of this when confirming your booking. Prices quoted at the time of booking are final and include all standard charges.

When booking an airport transfer, your driver can meet you in the arrivals hall with a name sign, help you with your luggage, and escort you to your car. This service is not included in the transfer price and is an additional charge.

Yes. Tokyo.Taxi arranges long-distance transfers to destinations beyond the Tokyo metropolitan area, including Kyoto, Hakone, Yokohama, and other regions across Japan. Long-distance fares are calculated based on distance and vehicle class — enter your route in the online booking form to see the price.

Tokyo.Taxi offers the following cancellation terms:

• Full refund (100%) — cancellation at least 48 hours before pickup, or due to a flight cancellation / delay over 3 hours.
• Partial refund (50%) — cancellation between 24 and 48 hours before pickup.
• No refund — cancellation less than 24 hours before pickup, no-show, or change of mind.

Bank fees for refund transfers are the customer’s responsibility. Refunds are processed within 5–10 business days to the original payment method.

Yes. When booking, you can indicate any special requirements — including child car seats, extra luggage, sports equipment, or assistance for elderly passengers. Tokyo.Taxi’s minivans and large vans can accommodate strollers and foldable wheelchairs at no additional charge. Simply mention your needs in the booking comments or contact the operator directly.

You can reach Tokyo.Taxi through the following channels:

• Phone / WhatsApp / Viber: +81 80-9021-0039
• Email:
• Operator hours: 08:00 – 20:00 JST

For issues such as driver no-show, incorrect route, or overcharging, contact the support team within 24 hours of the ride. Refund requests can be submitted by email and are reviewed within 3 business days.