Privacy Policy and Cookie Consent Statement

Effective Date: January 7, 2026
Provider: Tokyo Taxi (hereinafter “Tokyo Taxi”, “we”, “us”, or “our”)
Website: www.tokyo.taxi

1. Introduction

This Privacy Policy explains how Tokyo Taxi collects, uses, discloses, and protects your personal information when you visit our website, use our services, or interact with us. We are committed to safeguarding your privacy in compliance with:

  • The General Data Protection Regulation (GDPR) (EU).
  • Japan’s Act on the Protection of Personal Information (APPI).
  • Applicable international data protection standards.

By using our website or services, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following data:

  • Contact details: Name, email address, phone number (for bookings and inquiries).
  • Travel information: Pickup/drop‑off locations, preferred vehicle type, number of passengers.
  • Device/browser data: IP address, cookies, browser type, device ID (for analytics and site improvement).
  • Usage data: Pages visited, time spent, click patterns (via Google Analytics).

3. How We Use Your Information

We use your data for:

  • Processing taxi bookings and managing rides.
  • Communicating about your reservation (e.g., driver details, delays).
  • Improving our website and services (e.g., optimizing routes).
  • Complying with legal obligations (e.g., tax reporting).

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

  • Consent (e.g., when you book a ride).
  • Contractual necessity (to fulfill your taxi booking).
  • Legitimate interests (e.g., fraud prevention, service improvement).

5. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience. We use:

  • Essential cookies: Required for site functionality (e.g., booking forms).
  • Analytics cookies: Google Analytics (anonymized data to improve site performance).
  • Preference cookies: Remember your language/region settings.

Your Cookie Choices

  • You can manage cookies via your browser settings (e.g., block/delete cookies).
  • A cookie banner on our site allows you to accept/reject non‑essential cookies.
  • Withdrawing consent does not affect previously processed data.

Note: Disabling essential cookies may limit site functionality.

6. Data Sharing and International Transfers

We share data only when necessary:

  • Service providers: Payment processors, cloud hosting (under strict confidentiality agreements).
  • Legal authorities: If required by law (e.g., court orders).

For EU residents: Data may be transferred outside the EU/EEA to Japan, which the European Commission deems to have adequate data protection under APPI.

7. Data Retention

We retain your data only as long as needed:

  • Booking details: 5 years (for tax/legal compliance).
  • Analytics data: Aggregated and anonymized after 14 months.

You may request data deletion at any time (see Section 9).

8. Your Rights (GDPR & APPI)

As a data subject, you have the right to:

  • Access your personal data.
  • Rectify inaccurate information.
  • Erase data (subject to legal exceptions).
  • Restrict processing.
  • Object to marketing or automated decisions.
  • Data portability (receive your data in a machine‑readable format).
  • Withdraw consent at any time.

To exercise these rights, contact us via:

  • Email: info@tokyo.taxi

We will respond within 30 days (as required by GDPR/APPI).

9. Security Measures

We implement:

  • SSL encryption for all data transmissions.
  • Regular security audits and vulnerability testing.
  • Access controls (only authorized staff can view personal data).
  • Incident response protocols (to address breaches promptly).

Despite these efforts, no online system is 100 % secure. We cannot guarantee absolute data safety.

10. Children’s Privacy

Our services are not intended as a client for children under 16. We do not knowingly collect their data. If you believe a child has provided information, contact us immediately.

11. Changes to This Policy

We may update this policy to reflect legal or operational changes. The effective date will be revised, and material changes will be communicated via:

  • Website notice.
  • Email (if you have subscribed).

Please review this policy periodically.

12. Contact Us

For privacy concerns or requests:

  • Email: info@tokyo.taxi

If you believe we have not addressed your concern, you may contact:

  • Japan’s Personal Information Protection Commission (PPC).
  • Your local EU supervisory authority (for GDPR matters).

Last Updated: January 7, 2026

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